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      Foundever

      Engaged Employer

      Foundever reviews

      Could be better - Technical Support Agent Foundever Employee Review

      3.0
      Jun 18, 2015
      Technical support agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      There are a lot of incentives to earn more money, and to be promoted, including raffles and promotions. A strong "Do it right" culture, with strong values. The upper management is always at hand to hear the employees. The middle management, in spite of some slight disorganization, is quite willing to lend you a hand and willing to take supervisor calls.

      Cons

      Some of the campaigns aren't that good. I'm looking at you, Comcast. Traffic analysts are almost on a permanent state of disorganization, and as a consequence there have been many times in which employees have been left without breaks or lunches. The schedules are hectic and extremely awkward, with no part-time positions at all. The food on the canteen is terrible.

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      2.0
      Jun 10, 2026
      Account resolution specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Some level of job security. You know exactly what you're doing because it's a call center. Different client projects that you could apply to be part of. Located in Orem by the mall. Decent pay ($25 an hour... for now).

      Cons

      You can't have anything on the call floor depending on the client (I support Intuit, so there are no phones, paper, pencils, books... nothing). The benefits are atrocious. PTO doesn't start until after 6 months. Company politics and favorites exist here. I'd say about 30% of calls get transferred to us from other departments (Payroll, Payments, Desktop, Saves, Sales, pretty much everyone) that should not have been transferred and could have been solved without us. They're going to hire more account resolution specialists soon after so many agents left, and they're starting their pay at $20 an hour.... so just think about what means for us. You get one occurrence per day you are absent even if you call in sick. I think 10 is the limit.

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