DO NOT APPLY - Customer Service Representative Foundever Employee Review

1.0
Apr 22, 2022
Recommend
CEO approval
Business Outlook

Pros

You get your paycheck on time.

Cons

A toxic work environment with little ongoing training. Expected to log in 15 min before the shift to load tools. (unpaid) Expected to review emails, coach backs and the like on your own time (ie breaks, lunch) Many employees have not received their incentive pays properly. For almost 4 years I saw incentive pay on my checks only 4 times when it was supposed to be monthly. You are expected to SELL on every call even if in a nonsales role. There are NOW monthly quotas you MUST make or you get a written warning. YOU will BID for shifts based on impossible KPIs that favour long time employees. YOU will NEVER earn more than 10 cents above min wage.

Explore other reviews about Foundever

5.0
May 29, 2026
Recommend
CEO approval
Business Outlook

Pros

7 week training to get a person ready to go into production.

Cons

Work hours depends on clients needs. So hours may vary.

2.0
Jun 6, 2026
Recommend
CEO approval
Business Outlook

Pros

Work at home is the only pro

Cons

The pay, the people do not want to help when needed when you have qu4stions, customers are rude and hateful, trainers do not train very well at all, they do not communicate very well with you. Training is terrible. Be prepared to be thrown to the phones the second week of training. This job is mentally draining.

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