Pros
Work from home Relatively easy job Weekly pay More than minimum wage
Cons
Extremely unorganised (managers aka CA’s never know what’s going on, nor are they any help). Unprofessional staff (most don’t even know anything about COVID-19 and the managers don’t have one ounce of professionalism in them). Threatening. Your job is constantly being threatened (constant reductions- then they just hire a bunch of new staff anyway). Comfort breaks 5 minutes. You only have a maximum of 5 minutes to be away from your computer, no matter how long your shift is (excluding legal breaks and lunches). If you go over 5 minutes you are threatened and told you’ll be either labelled as AWOL or on the outliers list. System is extremely flawed. You wouldn’t believe this is government funded as the staff need no qualifications, the system is ridiculous- part of the NHS, even though they have no details of anyone e.g. don’t know the NHS numbers of people, people who fill out covid forms before holidays aren’t on the system, constant duplicate records. If this is part of the NHS why don’t we already have access to peoples information? The systems need to be compatible with the other NHS systems, otherwise you just have a bunch of people asking why the information isn’t already known. Case Assist are hopeless In Contact (the system you call from) is extremely bugged. They moved from Ring Central which was absolutely fine & even had a 3 minute countdown before calls would come up, to a system that just calls constantly and you feel overworked with the constant calls to hostile individuals. The only part-time for students starts at 3pm and you work until 8pm for most days, then you have to work 11 hour shifts at the weekends. It’s suppose to be part time but you still work 5 days a weeks and with the starting time being in the afternoon - evening you’re unable to really do anything with your day as you have to be home in time for work. No option to change hours e.g. do more hours on certain days and not work as many, no option to work mornings. High turnover. Constantly getting rid of staff and then hiring.