II loved the job when I first started, we lost a great site manager and everything went to hell. - CMS Advisor Foundever Employee Review

1.0
May 21, 2010
Recommend
CEO approval
Business Outlook

Pros

Sitel is good if you need a specific work schedule, or something temporary, like if you need a little bit of income in between jobs.

Cons

Horrible management, inadequate compensation, constant changes (mostly negative) without prior notification. e.g. Was given opportunity to be in a new Fraud Department. On the first day of training everyone was told they decided against having the new department at our site. If a customer refuses to end a call or is just long winded and your call goes through your break, you loose your break! Also it counts against you stats witch are used to determine your annual raises.

Explore other reviews about Foundever

5.0
May 29, 2026
Recommend
CEO approval
Business Outlook

Pros

7 week training to get a person ready to go into production.

Cons

Work hours depends on clients needs. So hours may vary.

2.0
Jun 6, 2026
Recommend
CEO approval
Business Outlook

Pros

Work at home is the only pro

Cons

The pay, the people do not want to help when needed when you have qu4stions, customers are rude and hateful, trainers do not train very well at all, they do not communicate very well with you. Training is terrible. Be prepared to be thrown to the phones the second week of training. This job is mentally draining.

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