Look for Other Work - Entry Level Insurance Agent & Management (Call Center Trainee) Foundever Employee Review

1.0
Oct 27, 2020
Recommend
CEO approval
Business Outlook

Pros

Work from home. They pay for everything you need such as license Exam Fx software and membership, actual fee for Exam for License. You get 2 tries at licensing exam and then if you do not pass, you work with a different product altogether. Long hours, 2 15 minute breaks, and 1/2 hour unpaid lunch break. You have to study on your own time, after working 9am-6pm. Then you need at least 2-3 hours to study in the evening.

Cons

VERY unorganized. Computer they let you use are out-dated. Gave me the wrong plugs and couldn't get one of the monitors working. It took them 3 hours to get my CPU up and running when I came in to register. One hour was mandatory paperwork, but the other 2 hours were just confusion over my CPU that they were setting up. Young folks that seemed kind and thoughtful. But having numerous IT program issues. They really need to hire qualified IT professionals. They seem like they were supposed to be on the ball, but I found out they were not. Was 9am-6pm Mon-Fri, then they changed hours to 3pm-12pm at night!!! They wasted hours trying to get computers and login/password issues going. Only pays $13 per hour unlicensed then you are paid $15 per hour once you pass your state exam. This is just a call center. McDonalds pays $15 an hour for a management position with a lot less preparation and time invested.

Explore other reviews about Foundever

5.0
May 29, 2026
Recommend
CEO approval
Business Outlook

Pros

7 week training to get a person ready to go into production.

Cons

Work hours depends on clients needs. So hours may vary.

2.0
Jun 10, 2026
Recommend
CEO approval
Business Outlook

Pros

Some level of job security. You know exactly what you're doing because it's a call center. Different client projects that you could apply to be part of. Located in Orem by the mall. Decent pay ($25 an hour... for now).

Cons

You can't have anything on the call floor depending on the client (I support Intuit, so there are no phones, paper, pencils, books... nothing). The benefits are atrocious. PTO doesn't start until after 6 months. Company politics and favorites exist here. I'd say about 30% of calls get transferred to us from other departments (Payroll, Payments, Desktop, Saves, Sales, pretty much everyone) that should not have been transferred and could have been solved without us. They're going to hire more account resolution specialists soon after so many agents left, and they're starting their pay at $20 an hour.... so just think about what means for us. You get one occurrence per day you are absent even if you call in sick. I think 10 is the limit.

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