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      Foundever

      Engaged Employer

      Foundever reviews

      Stay far away!! - Retention Agent Foundever Employee Review

      1.0
      Jul 16, 2013
      Retention agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      Offers 40+ hours a week.

      Cons

      Everything about this place is low class. I was new to the area and needed something right away. Pay is EXTREMELY low $9.00 to start. Raises are a joke. This call center is the absolute definition of micro-management. Management (coaches) did the best with what they had to work with but, overall horrible place to work. Attrition was terrible, they even admitted they have a problem. People last typically a few weeks and are on to better things and better pay. NOT ONE AGENT ever once saw the "significant bonus" for retaining customers w/ 24 hour fitness in the entire time since the campaign started last year.

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      5.0
      May 28, 2026
      Liscense insurance agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      Training was nice due to the trainer Ms.Star

      Cons

      training was rushed , which made testing stressful

      2.0
      Jun 10, 2026
      Account resolution specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Some level of job security. You know exactly what you're doing because it's a call center. Different client projects that you could apply to be part of. Located in Orem by the mall. Decent pay ($25 an hour... for now).

      Cons

      You can't have anything on the call floor depending on the client (I support Intuit, so there are no phones, paper, pencils, books... nothing). The benefits are atrocious. PTO doesn't start until after 6 months. Company politics and favorites exist here. I'd say about 30% of calls get transferred to us from other departments (Payroll, Payments, Desktop, Saves, Sales, pretty much everyone) that should not have been transferred and could have been solved without us. They're going to hire more account resolution specialists soon after so many agents left, and they're starting their pay at $20 an hour.... so just think about what means for us. You get one occurrence per day you are absent even if you call in sick. I think 10 is the limit.

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