Sitel St. Catharines: An awful place to work - Customer Service Representative Foundever Employee Review

1.0
Apr 5, 2013
Recommend
CEO approval
Business Outlook

Pros

I enjoyed my peers. This has a 20 word minimum but there was nothing else I liked about the place.

Cons

There is a lot of micro managing, awful pay, shift bids every 90 days. They don't care about their employees, Operations and Team managers talk rudely about the reps behind their backs, and favoritism is huge there. I was employed there from 2006-2012. The new Operations team for the Cox campaign as of 2012 was the worst I've ever seen. They have no clue how to run the campaign and they don't care about their employees. I needed a flexible schedule because of my schooling, and this was never a problem until the new Operations team took over. All of a sudden I was no longer allowed to work part-time, I was forced to work full-time. I quit within a week.

Explore other reviews about Foundever

5.0
May 29, 2026
Recommend
CEO approval
Business Outlook

Pros

7 week training to get a person ready to go into production.

Cons

Work hours depends on clients needs. So hours may vary.

2.0
Jun 6, 2026
Recommend
CEO approval
Business Outlook

Pros

Work at home is the only pro

Cons

The pay, the people do not want to help when needed when you have qu4stions, customers are rude and hateful, trainers do not train very well at all, they do not communicate very well with you. Training is terrible. Be prepared to be thrown to the phones the second week of training. This job is mentally draining.

See reviews by: Helpful|Rating|Date|All