Pros
Working from home. Being left alone. Lots of bonus opportunities....when they apply them.
Cons
The training is horrible. The communication was nil. I had several coaches, some that never spoke to me, one that only communicated to threaten me with write ups. 13 in 2 days of coming to his team. I assume that was his management style. But mostly they pretty much leave you alone. They won't let you chat with peers about cases. Peer chats are dead. They send you to a special chat for questions where they respond once to ask for details and then ignore you and move on to another person only to do the same thing. Your tools are constantly down. The system is outdated. No feedback, except group feedback and once a month QA. HR and helpdesk are a joke.