Pros
I love the co-workers always.
Cons
W@H is not easy at all. The help is limited. The ratings are unheard of. The management is poor. As a tech, you should ONLY be working to fix the customer issue and not add to their bill. They expect you to resolve the issue and sale on top of it as if being a tech is not hard enough. Prior to taking the job, we were asked IF we wanted to be in Sales to ONLY respond with a rate of 0 to 10 and I didn't give a good rating because it's not what I'm good at and I go to training and find out I still have to sale. Most of the people I started with have left because they are just not fair at all. They all fail to realize that when a bad survey is given, it ain't just about no empathy. These customers are MAD. Some just don't understand or want to hear that I APOLOGIZE...I KNOW HOW FRUSTRATING THAT CAN BE stuff and then you also want to ADD TO THE BILL. Are you serious? If I were the customer, I'd be mad too because you trying to sale when I already got an issue with my service.