I Hated It So Much - Customer Service Representative FedEx Employee Review

1.0
Jul 14, 2016
Recommend
CEO approval
Business Outlook

Pros

- Being able to work from one store to another sometimes. - Nice uniforms. That was nice.

Cons

- 3-4 People can NOT handle a store on their own--especially in a congested area. We never had enough people to work on the floor - We were expected to print, ship, AND provide sales on the floor. We had to clean our own bathrooms and try to provide customer service to those who want to print things on their own. It's IMPOSSIBLE. - I remember being opening a store with my assistant manager and having 15+ people needing our assistance. Again. That is IMPOSSIBLE because we also provide print services. So we will have these long lines because we're working with customers that would require 15+ minutes of our time to assist them. Then we go and have to ship things for other customers. THEN we have to handle angry customers because they're waiting 30+ minutes just to buy a notebook. It's ridiculous and stressful and just. Ugh. It has been three years since I set foot to work in a Fedex store and it STILL was traumatic. I cried driving up there one time it was that bad. - I didn't have proper training but was expected to just "figure it out" when dealing with customers placing a print order. - Think twice about working in the retail store; or just don't do it.

Explore other reviews about FedEx

5.0
Jun 30, 2026
Recommend
CEO approval
Business Outlook

Pros

good enviornment to grow and learn

Cons

good opportunity to grow and learn

2.0
Jun 5, 2026
Recommend
CEO approval
Business Outlook

Pros

Easy to apply, fast to get hired (no interview process) and the pay

Cons

Very rude management, lack of care for safety, no drinkable water (all filters are in the red and have been since I started) They have cameras everywhere and are constantly watching you but say you can’t bring your own phone in because “people steal them”? There is junk everywhere. Lots of trash everywhere (employees drinks and food). They want you to work and eat on the line instead of giving you breaks to do so. They get upset when you use the bathroom or fill your water bottle even if you’ve been working for 3 hours straight but if you clock in at an area 2 min walking distance from your work area you’re “stealing time” I’ve noticed people of color get treated differently. The HR department has some of the most prejudice employees so there’s no real equality if you have conflict with someone. I’ve never been, but it feels like a prison to go in and out of the building and lastly you don’t work a consistent schedule. You leave when they say you can.

See reviews by: Helpful|Rating|Date|All