3.0
Jan 12, 2015
Current employee, more than 5 years
Sunderland, North East England, England
Recommend
CEO approval
Business Outlook
Pros
Generous pay, reasonable shift times, working conditions good. Company ambitious and innovative.
Cons
Unrealistic targets set for call centre workers to achieve - lack of time allowed off phones to complete complex tasks. New procedures often not prepared for properly - IT doesn't work correctly quite often.