One of the best utility companies I've worked for. - Customer Service Agent EDF Employee Review

4.0
May 26, 2014
Recommend
CEO approval
Business Outlook

Pros

The training provided is fantastic and you receive quite a lot in ways of support and tools to help you develop in both your understanding and skills. EDF Energy ensure that their staff are fit and well, both physically and mentally to ensure the best service is able to be provided. If help is needed, 'Well Being' support is available in many different forms. Company perks and bonuses are very good.

Cons

Recognition for doing well isn't something that regularly happens unfortunately. Communications about changes or updates seem to be overlooked sometimes.

Explore other reviews about EDF

5.0
May 14, 2026
Recommend
CEO approval
Business Outlook

Pros

The company is a great place to work

Cons

None, company is a great place

5.0
Apr 27, 2026
Recommend
CEO approval
Business Outlook

Pros

Real opportunities to grow into more technical roles (Control Center Operator → Systems Engineer paths exist and aren't just on paper). You get hands-on experience with industrial systems most people only read about — OSI PI, SCADA, OMS integrations, cloud telemetry — which is hard to get elsewhere. Management generally supports continued education and certifications.

Cons

Decisions move slowly. Getting tooling, software, or process changes approved often involves multiple layers, including approvals that flow up to the French parent company. Procurement and IT requests can take weeks for things that would take a day at a smaller company. Some legacy systems and processes haven't been modernized — you'll find yourself working around quirks instead of fixing them.

See reviews by: Helpful|Rating|Date|All