Very stressful - Customer Service Representative Discover Employee Review

2.0
Dec 3, 2025
Recommend
CEO approval
Business Outlook

Pros

Their benefit packages are pretty good, if your team manager is people oriented theirs a lot of room to grow o

Cons

Stuck on the phone 24/7. They micromanage a lot, unless you have a good manager it’s impossible to grow to any other department as they want to keep everyone in the call centre side of business

Explore other reviews about Discover

5.0
Jun 18, 2026
Recommend
CEO approval
Business Outlook

Pros

There are still great employees working at Discover despite looming layoffs due to Capital One acquisition.

Cons

Morale is at an all-time low, integration with Capital One has caused significant anxiety and confusion.

5.0
Jul 7, 2026
Recommend
CEO approval
Business Outlook

Pros

Its a great place to work. A little challenging with the recent changes. Tuition reimbursment, insurance paid time off. Yearly bonus.

Cons

Its collections the call flow process.

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