Pros
The TSE's I work with are great. When it was EMC benefits were better along with other things.
Cons
--Managers don't care if you know something or not you are basically a warm body to take a case. --Very micromanaged environment with very little training for new people. --Top managers don't care about how changes affect the people down the chain. --All around it was much better to work here when it was EMC. Dell has been the worst and many people are leaving because of how bad it has gotten. --Managers follow upper management blindly and don't appear to care how it affects their people. Which causes low morale on the team --Since Dell took over benefits have a way higher deductible and seems like the insurance we have doesn't cover as much because people are always getting hit with a huge bill. --There is no clear career path, managers have no idea how a TSE can move up to the different TSE level positions