Very good company to work for! - Enterprise Technical Support Dell Technologies Employee Review

5.0
Apr 23, 2013
Recommend
CEO approval
Business Outlook

Pros

Good opportunities to move up in the company if you work hard and show that you want to learn, and obtain IT certifications. Dell training is very good. Pay is also above average for tech support, esp. for those new in the field. CEO is very down to earth, very cool in this day and age. Benefits are very good, matching 401K up to 5%, free cert testing, free on-line IT study books, etc.

Cons

Not clear how going private will affect company, but change is likely. Sometimes good, other times unclear.

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5.0
Apr 17, 2026
Recommend
CEO approval
Business Outlook

Pros

Fulfilling work in the product group

Cons

Pressure and difficult to obtain high visibility work

3.0
Jul 4, 2026
Recommend
CEO approval
Business Outlook

Pros

The people are the best part of this job. I have met so many amazing people in this role. Even some I would consider life long friends. I think the experience gained from this job has also been useful for any sales role you may need for any future endeavors in sales or the tech industry.

Cons

Upper management has made many changes to the compensation and the metrics which has for sure effected employee satisfaction. Turnover rate is insane as there’s a new hire class literally every month. Dell itself is running out of room and they are not making any new teams for the new hire classes which has left more tenured reps in a vulnerable position.

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