A sinking ship - Marketplace Support Deliveroo Employee Review

1.0
Mar 23, 2026
Recommend
CEO approval
Business Outlook

Pros

The company offers small tangible perks like a monthly £12 lunch and free breakfast for early birds. These are nice gestures for the team, though they don't quite offset the broader cultural challenges.

Cons

Hard to recommend to any senior professional who values meritocracy and inclusivity. The department has a significant issue with favouritism and nepotism, where internal "friendships" take precedence over expertise. Furthermore, the environment is increasingly hostile toward women and "default parents" (those prioritising childcare responsibilities); the recent exodus of the department’s most experienced women is a testament to the toxic pressure and lack of flexibility. If you aren't part of the inner circle, you will likely face high stress, low support, and a lack of strategic direction. The business outlook is concerning following recent market closures and frequent organisational restructures. This has created a highly reactive environment with no clear long term strategy, leading to widespread burnout and high attrition. Due to the reputation of the culture, the department is visibly struggling to attract the senior level talent needed to stabilise the team.

Explore other reviews about Deliveroo

5.0
Apr 21, 2025
Recommend
CEO approval
Business Outlook

Pros

good people not bad to work for

Cons

nothing really it was pretty ok there

2.0
Dec 21, 2025
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The company is presented as a young and dynamic environment, at least from an external communication point of view.

Cons

Unfortunately, the internal reality is very different. Career progression mainly favors people who are close to management or who know how to please the right individuals, while meritocracy clearly comes second. Losing valuable employees does not seem to concern upper management at all. Many department heads lack experience and competence, which leads to constant issues, misunderstandings, and organizational problems that directly impact daily work and team morale. The company promotes itself as “young and dynamic,” yet hires employees over 60 whose experience does not appear to be properly assessed or effectively leveraged, creating a strong inconsistency between image and reality. Salaries are not competitive compared to the market. Salary increases and bonuses are very low and demotivating. Benefits are either almost non-existent or purely symbolic.

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