Review Carefully - Customer Service Representative (CSR) Conduent Employee Review

3.0
Feb 7, 2024
Recommend
CEO approval
Business Outlook

Pros

If you're lucky then you might get a good supervisor who treats you like an adult, helps you, and doesn't play favoritism! ;)

Cons

Mandatory Overtime. Training was not very good. There was on instance where the trainer forgot to mute themselves and got caught talking about one of the employes they were training. They also treated us like children. After the whole debacle we were assigned a new trainer. Some of the managers made the job more difficult. They micromanage! There was really only one manager that treated people like adults and addressed issues in a very kind manner. You get very little PTO.

Explore other reviews about Conduent

1.0
Jun 22, 2026
Recommend
CEO approval
Business Outlook

Pros

Work from home , convenient

Cons

The way they fire you for no reason; and than block you from emailing them, messaging them or anything without warning! I worked there for 2 years and I had asked to switch supervisors , because the new one I had was very rude and put down everyone. Well the week after I asked to be moved; shelve wrote me up 3 times in one week, which is cause for termination. One of the writeups was because she said I should have offered a customer an email at the end of the call! They are scandalous and I would not recommend to anyone to work for them. If the client: who’s name starts with an A and ends in with E… should not tolerate they way they are representing them!

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