Pros
Easy job They gave you some discounts on fast food and some medical benefits like cheap medical insurance. The schedule was kinda flexible.
Cons
You're just a number to them, in words from my last supervisor, manager. The company needs results so you better show them or you're out. The "benefits" are kinda disappointing. They don't care about their offices or infrastructure it was the same before and after the COVID-19 pandemic. So a lot of weary stations, smelly and dirty carpet, etc. They lack of space to refresh on your breaks or lunch. The only available space was a big room with tables and chairs for you to sit and eat with a bunch of people. Their management team always displays a lack of care for their agents. They removed the trimestral increases without explanation. They removed their incentive program to save money or at least that's what they said.