Not worth the hassle! - Customer Service Representative Conduent Employee Review

1.0
Feb 17, 2022
Recommend
CEO approval
Business Outlook

Pros

Honestly the pay is the only decent thing I found about the job.

Cons

I was hired for a position I DID NOT INITIALLY APPLY FOR. The recruiter that started the hiring process told me three shifts I could pick to work. I chose one and was told I’d be working that shift. I found out the second day in training that I won’t know my schedule for production until 3 WEEKS INTO TRAINING and that I WILL NOT be able to pick my schedule! I was also informed that I am unable to use the bathroom unless it’s during “assigned breaks” or I have a doctors excuse for having to do so, and if I am to do so I will be DOCKED TIME. I was also told any SYSTEM ISSUES, even if caused by their own system, will result in docked time as well. Direct Communication is nonexistent. I’d be told via email one person is my new line of communication to management, only to informed someone else is the person I should speak with. This company is beyond ridiculous!

Explore other reviews about Conduent

5.0
Feb 6, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Positive Experience for the tenure served

Cons

Nothing to report everything is good

1.0
Jun 22, 2026
Recommend
CEO approval
Business Outlook

Pros

Work from home , convenient

Cons

The way they fire you for no reason; and than block you from emailing them, messaging them or anything without warning! I worked there for 2 years and I had asked to switch supervisors , because the new one I had was very rude and put down everyone. Well the week after I asked to be moved; shelve wrote me up 3 times in one week, which is cause for termination. One of the writeups was because she said I should have offered a customer an email at the end of the call! They are scandalous and I would not recommend to anyone to work for them. If the client: who’s name starts with an A and ends in with E… should not tolerate they way they are representing them!

1
See reviews by: Helpful|Rating|Date|All