Pros
Pay was quite good for a call center position. (This is not true for the non-“senior” positions. My immediate boss was very receptive to our needs and concerns.
Cons
Extremely poor physical working environment. (Employees don’t take good care of the restrooms, regular exterminator spray sessions for bed bugs.) No room for growth. You may earn new responsibilities, but no increase in role or pay. Rare, if any, feedback sessions with supervisors to review progress. At the same time, there’s not much point because you aren’t rewarded for your performance. Same old concerns are repeatedly brought to management, but once our boss escalated the issue, there is extremely delayed response, or no response at all from those in charge. (e.g. About 80% of agents were not able to access a feature required to do our job for over a year since I started working before the issue was resolved.)