It became unbearable - Anonymous employee Chubb Employee Review

2.0
Apr 22, 2016
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

I was an employee at Chubb for six years prior to the ACE acquisition. It was not perfect, but it offered very good work-life balance, interesting work, leaders who cared about their employees and a legacy of excellent customer service.

Cons

The ACE acquisition completely changed the culture, morale and stress level for the worst. The best leaders were let go and many of the worst were retained and even promoted. ACE had a notoriously employee-unfriendly culture and high stress levels. For some reason, they are proud of this. There was no attempt to try to bring the best of Chubb and the best of ACE together. It was let's get rid of anything good at Chubb and keep all the bad qualities of ACE. I left. I have no regrets about it.

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Pros

Global reach, brand name/reputation, nice technology equipment and solid networking. Opportunity for internal mobility. Good 401k match.

Cons

Incredibly slow systems and stifling bureaucracy. Culture is overall relaxed but not very hospitable, which is likely both a symptom and cause of a high-turnover environment. Raises are well below inflation. Moral does not seem considerably high and the bureaucratic nature of work hinders development. All of these factors combined negatively impact motivation. Very little open discussion about marketplace trends and tedious processes make the role feel very administrative despite being more analytical at other firms who have improved their systems. The firm has done a great job of diversifying across product lines and geographies, but a very poor job of talent retention and upgrading systems, which are the long-term tailwinds that’ll put Chubb at the forefront of the industry.

3
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