Its a good place to work but leadership team has made it into a hot mess - Software Engineer Checkout.com Employee Review

2.0
Jan 17, 2024
Recommend
CEO approval
Business Outlook

Pros

1. The benefits are good. 2. The majority of the people are amazing to work with; you can learn a lot if you are early in your career. 3. Depending on your team, you may have interesting and challenging work. 4. Depending on your manager, you probably have the flexibility to try out new services or tech stacks (given it has a valid use case).

Cons

1. The leadership team will track your attendance starting from 2024, which is related to the RTO policy they implemented. The CEO explicitly stated in an AEM, "If you don't like RTO, then please find another job." I know of a few people in the company who missed one day in the office and received a verbal warning. 2. Leadership will do whatever they want and whenever they want. An example of this is the 2023 Christmas period when they decided to close down two offices (Berlin and Porto). Some people did receive a reallocation package, but many did not. Those who did were reallocated to different teams. 3. Reorgs are done regularly. During my time at Checkout, I was part of three reorgs. This means that if a team is not fully cut, they most likely will have different priorities, introducing a lot of friction. I know a manager who lost 50% of his team and was then moved to another department and team. 4. Every six months, you will be part of a review cycle. The CEO implemented stack ranking (Amazon style), promoting a toxic company culture. This is because someone in your team must get a 2 (bottom of the rank). When I first joined Checkout.com, this ranking system wasn't in place. This meant that if you were performing at the next promotion level, you would get promoted. Also, if you were lucky to get promoted, rest assured your salary increase wouldn't be the best. If you are planning to join the company, try to negotiate a higher salary from the start, as any subsequent salary increase as part of promotions will be disappointing. 5. Due to the reasons stated above, many people are leaving from various departments. You can expect delays from other teams when you need to work together to get features out. This is also due to the fact that every team is trying to achieve allocated OKRs (which are meant to be super ambitious, as the CEO puts it, but you can already guess what happens if you miss them). 6. The office itself is a bit crowded at times (probably something to do with the RTO 🤷), so finding rooms for in-person meetings can be challenging. You may still end up doing meetings over Zoom, which defeats the purpose of RTO. 7. Customer first is one significant thing the leadership team abides by, and this shows as employee morale and voice are ignored at every step of the way. This is reflected in the Peakon score for the company, which is now not even spoken about as the score is very low.

avatar
Checkout.com Response
1y
We appreciate your feedback and understand your concerns. At Checkout.com, we value transparency and strive to address these issues: Attendance Tracking and RTO: We aim to balance office presence with flexibility and believe that in person collaboration builds meaningful collaboration. Leadership Decisions: Office closures were strategic decisions, and we are committed to supporting affected employees with clarity and fairness. Performance Reviews: We continuously refine our review processes to ensure fairness and motivate high performance, with a focus on career growth and competitive compensation. Employee Feedback: We value your input and are focused on improving employee experience and morale, reflected in ongoing initiatives. Your insights are invaluable as we strive to create a positive and supportive work environment at Checkout.com.

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5.0
Apr 3, 2025
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CEO approval
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Pros

Learning about fintech industry Great leadership

Cons

none that I can think of

1
avatar
Checkout.com Response
1y
Thank you for your feedback. We're pleased to hear that you're having a positive experience at Checkout.com and that you value both the opportunity to deepen your understanding of the fintech space and the support of strong leadership. We’re glad to have you on the team and appreciate your ongoing contributions.
1.0
May 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Good salary, thats about it

Cons

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5
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