The good, the bad and the terribly awful culture - Product Manager Checkout.com Employee Review

1.0
Apr 5, 2023
Recommend
CEO approval
Business Outlook

Pros

Depending on your team, you could work with some great people. Salary is decent when compared with previous FAANG roles. Interesting problem space with lots of ongoing work in a challenging industry. You are also given autonomy to solve problems in the best way.

Cons

I want this to be fair and balanced so I’ve had to rewrite this several times. I’ll start with upper management. The CEO, Gui, has an awful character and as a person I couldn’t think of anyone worse to work for. There is ruthlessness and then there is Gui. I’ve witnessed him belittle staff and burn bridges with loyal people. The London office (also New York) is too busy midweek, making meeting rooms or pods impossible to get hold of. Now with the 3/4 day return to office strategy, this is only going to get worse. There has been a lot said in the media about layoffs by stealth. What I can say is that certain solid employees have been pushed to the edge, eventually resulting in burnout and resignations. This kind of attrition feels like it’s welcomed internally. CKO morale is by far the worst I’ve witnessed and the latest internal scores have absolutely tanked. Lastly, there definitely is an inner circle. If you are not part of that circle, good luck to you. I’ve only survived through a proxy who plays the game. Those that know, know.

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Checkout.com Response
2y
We hope you’ve witnessed positive changes at Checkout.com over the past few months and as we have welcomed our London team back to the office three days a week. Your feedback about “fit for purpose” office space is valuable; thanks for noting this area of improvement. Our Workplace Team is looking at other more suitable office locations in New York, and our London office just underwent a renovation to better serve the needs and comfort of our people. Lots of changes have been made! Thanks for your feedback.

Explore other reviews about Checkout.com

5.0
Apr 3, 2025
Recommend
CEO approval
Business Outlook

Pros

Learning about fintech industry Great leadership

Cons

none that I can think of

1
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Checkout.com Response
1y
Thank you for your feedback. We're pleased to hear that you're having a positive experience at Checkout.com and that you value both the opportunity to deepen your understanding of the fintech space and the support of strong leadership. We’re glad to have you on the team and appreciate your ongoing contributions.
1.0
May 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Good salary, thats about it

Cons

Toxic work culture, they want you to work from 6 am to 9pm. If you do not speak french or are not french you will feel like an outsider. Favoritism is big here, manager have their favorites and will feed them inbounds. Very hard to get approval to go to conferences, and there is no ROI, longer reps hold on to bigger name merchants for years even though they are not having any impact, and no one does anything about it.

5
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