Pros
Great benefits: 2 weeks PTO a year, paid holidays, sick time, tuition reimbursement They would feed you and have celebrations at various times throughout the year Coworkers were cool Sometimes generous discount Can sit (unusual for retail)
Cons
Fast pace, annoying customers, heavy workload, poor work life balance, work weekends and nights. I started about 2 years ago, they kind of just throw you out there. training is very poor. You sit in front of a computer screen for 8 hours watching videos, then they throw you into the line of fire just tell you ask questions when you need help. Customers can be rude when they don't get their way. Sales consultants think they are the only people in the company that matter so they have very little empathy for you and whatever you may be doing. You will work Saturdays, lucky to get one off a month. Other associates get special treatment shift wise. Some will work mostly morning shifts while you're stuck closing (until 10-11) three nights a week. It was doable at first for me, but as the years grew on I got tired of everything. Since the pandemic you can tell Carmax only cares about the money, telling positive tested associates not to tell coworkers and not disclosing to those who worked in close proximity. They pay was okay, but for the amount of work you do it should be higher. (Vroom pay starting at $18). You probably won't move up. You may get a lead position, but movement after that is very rare. Probably won't ever make more than $18/hour working in the business office unless you become the Business Office Manager or the assistant.