Good atmosphere, but terrible pay. - Sales Consultant CarMax Employee Review

1.0
Mar 10, 2020
Recommend
CEO approval
Business Outlook

Pros

Positive atmosphere, sense of teamwork, decent benefits.

Cons

Pay is way less than I expected. You get $160 per car, and if the customer started online or on the phone first (which most do) that’s cut in half to $80. The idea is the sale has already been made for you, but that’s virtually never the case. Even if the only work that’s been done is an appointment for a test drive your pay for that sale is immediately cut in half. I’ve worked 12 hour days that ended up being a single $80 sale.

Explore other reviews about CarMax

5.0
Jun 4, 2026
Recommend
CEO approval
Business Outlook

Pros

Amazing benefits with 6% 401k matching and tuition reimbursement.

Cons

Highly reliant on the quality of management at the store location.

1.0
May 31, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote work, first 2 weeks of the 2 month training, offers sick time before PTO rolls in

Cons

Little to no worklife balance, toxic positivity (like when they called the meeting about taking away our bonuses “exciting news” and tried to gaslight us as to why this was a good thing), extreme micromanagement, listening to our headsets constantly without us knowing, AI rating our metrics, unrealistic expectations, you basically do 4 jobs in one (at Carvana, appraisals / selling, financial applications and documents / EPUs, sales and customer service were ALL DIFFERENT DEPARTMENTS.

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