Not the worst company I’ve worked for - Anonymous employee CarMax Employee Review

3.0
Jan 27, 2020
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Good training and good focus on its employees and their development. Management has an open door policy and they’re pretty good at listening to the concerns of their employees. They also do a lot of charity work. Good company to start off as entry level office work.

Cons

This is not a job for people with a lot of experience or a job you could rely on to pay bills. Most of my colleagues previously worked in retail and were 20-22, whereas I have 5 years of professional experience. I took it as an in between job to make money while I found a better job and it was good for that, but the pay did not match the cost of living. The pay is ok if you’re entry level. The training is good for entry level people, but felt like I was being talked to like a child. Most of the management in my department consisted of 21 year olds and it’s incredibly hard to respect the authority of people barely old enough to buy alcohol. Whenever they handled escalated matters, it sounded as if they were going off a script whereas the older employees sounded like they had lived experience.

Explore other reviews about CarMax

5.0
Jun 4, 2026
Recommend
CEO approval
Business Outlook

Pros

Amazing benefits with 6% 401k matching and tuition reimbursement.

Cons

Highly reliant on the quality of management at the store location.

4.0
Jun 13, 2026
Recommend
CEO approval
Business Outlook

Pros

The perks of working at CarMax are quite extensive. Associates are offered an aggressive 401k program, Stock Purchasing Plan, in store discounts on sales and service, access to the CarMax Wholesale system, excellent healthcare, plenty of PTO, and at my location we are given as much OT as we want. My coworkers are generally good people, that I enjoy being able to work along side day in and day out. Management is very understanding in regards to calling out sick family emergencies, and schedule requests.

Cons

Despite doing the work of 5 people, and very politely asking for a raise management will not give me more than my 3% annual raise which is the single biggest let down. The bonus change of 2025 being labeled as "exciting" was straight corporate gaslighting unlike anything I've ever seen. Since the start of 2026, as of this review being written we have lost 7 associates largely due to pay, and I am soon to join those associates. Management from the store level up to corporate needs to understand that to retain their top performers they need to be compensated like a top performer. Some members of management are cliquey and moody which is very frustrating to deal with. Quality of Management varies wildly from store to store as well

See reviews by: Helpful|Rating|Date|All