I actually dislike this place with a passion. - Corporate Quality Assurance Manager CarMax Employee Review

2.0
Jan 16, 2020
Recommend
CEO approval
Business Outlook

Pros

You meet awesome customers and have cool sales associates.

Cons

Everything else. It is managed by children who do not have a good work ethic. And god forbid if your manager is young, they will make the schedule that will only benefit them. There is no wonder why the office lost 5 people in two weeks. We are understaffed and the training process take too much time with managers wh cry about every little thing.

Explore other reviews about CarMax

5.0
Jun 4, 2026
Recommend
CEO approval
Business Outlook

Pros

Amazing benefits with 6% 401k matching and tuition reimbursement.

Cons

Highly reliant on the quality of management at the store location.

1.0
May 31, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote work, first 2 weeks of the 2 month training, offers sick time before PTO rolls in

Cons

Little to no worklife balance, toxic positivity (like when they called the meeting about taking away our bonuses “exciting news” and tried to gaslight us as to why this was a good thing), extreme micromanagement, listening to our headsets constantly without us knowing, AI rating our metrics, unrealistic expectations, you basically do 4 jobs in one (at Carvana, appraisals / selling, financial applications and documents / EPUs, sales and customer service were ALL DIFFERENT DEPARTMENTS.

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