Nice benefits, poor leadership - Detailer CarMax Employee Review

3.0
Aug 5, 2019
Recommend
CEO approval
Business Outlook

Pros

Benefits are good. Pay is pretty good. Work hours are nice if you like working super early in the morning and getting off early afternoon.

Cons

The dealership I work at has extremely poor management and in turn employees have pretty low moral. Carmax also has very specific protocols for detailing a car which are very hard to follow because they are time consuming and we are on a very strict time schedule to get cars done in. There doesn't seem to be a lot of room for career growth as well.

Explore other reviews about CarMax

5.0
Jun 4, 2026
Recommend
CEO approval
Business Outlook

Pros

Amazing benefits with 6% 401k matching and tuition reimbursement.

Cons

Highly reliant on the quality of management at the store location.

1.0
May 31, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote work, first 2 weeks of the 2 month training, offers sick time before PTO rolls in

Cons

Little to no worklife balance, toxic positivity (like when they called the meeting about taking away our bonuses “exciting news” and tried to gaslight us as to why this was a good thing), extreme micromanagement, listening to our headsets constantly without us knowing, AI rating our metrics, unrealistic expectations, you basically do 4 jobs in one (at Carvana, appraisals / selling, financial applications and documents / EPUs, sales and customer service were ALL DIFFERENT DEPARTMENTS.

1
See reviews by: Helpful|Rating|Date|All