Wouldn't Recommend them - Anonymous employee CarMax Employee Review

2.0
Jun 1, 2017
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great people in the stores, a lot of hard-working people in the corporate office, but the management at corporate leaves much to be desired.

Cons

CarMax recently got a new CEO and he is a total boyscout with an accounting background and only cares about the bottom line. Refer to the cost cutting measures as a result of bringing in Boston Consulting Group. They also dropped a bomb about bonuses not getting paid a month before fiscal year end, but said 'I don't want anyone to feel disincentived.' That's a direct quote from a Vice President.

Explore other reviews about CarMax

5.0
Jun 4, 2026
Recommend
CEO approval
Business Outlook

Pros

Amazing benefits with 6% 401k matching and tuition reimbursement.

Cons

Highly reliant on the quality of management at the store location.

1.0
May 31, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote work, first 2 weeks of the 2 month training, offers sick time before PTO rolls in

Cons

Little to no worklife balance, toxic positivity (like when they called the meeting about taking away our bonuses “exciting news” and tried to gaslight us as to why this was a good thing), extreme micromanagement, listening to our headsets constantly without us knowing, AI rating our metrics, unrealistic expectations, you basically do 4 jobs in one (at Carvana, appraisals / selling, financial applications and documents / EPUs, sales and customer service were ALL DIFFERENT DEPARTMENTS.

1
See reviews by: Helpful|Rating|Date|All