Pros
Decent benefits, flexible hours for part timers. Helped me get into the sales industry.
Cons
Man peers get offended easily and complain to management. EVERYTHING is held against you and is recorded. Writeups for every tiny infraction. Constant feeling of minimal job security. Coworkers got fired for putting 4 miles on a Mercedes they wanted to test drive. Management has the customer's back before yours. You are fed lies about the new car business to share with your customers. Now that I work at a new car dealer, I am realizing how much of a scam Carmax is. In order to be a good salesperson, you have to have good product. Carmax cars are absolute trash. Mechanical issues, cosmetically gross, recon is pathetic and customers constantly shocked at the poor condition of vehicles. Everything is so INCREDIBLY corporate. Successful sales practices are not encouraged, carmax salespeople are glorified Walmart greeters. The pay was GARBAGE. You work your butt off for $1000 paychecks. I'd rather work hourly. Junior management micro-manages, looks out for themselves, and worries about disappointing senior management. Senior management are disconnected, sensitive, and have inflated sense of self worth. Cars are sold at 10-50% over fair market value, Carmax makes huge front gross profit, and yet employees are handed a pittance while Tom Folliard counts his mansions and Ferraris.