Great Benefits but I wish knew how their performance management worked BEFORE I started. PLEASE READ!! - Principal Associate Capital One Employee Review

1.0
Feb 7, 2020
Recommend
CEO approval
Business Outlook

Pros

-Healthcare premiums are very low for solid coverage. -The west creek campus is absurdly nice. It has all of the following: -4 coffee shops: Peets, DD, and i think 2 starbucks -A legit bakery -3 state of the art cafeterias that make 5 star restaurant quality food -a walgreens pharmacy that's ridiculous cheap -a fitness center -a team of maybe 10 doctors on site that you can visit for any reason during any time of the day with no co-pay, -a PT center also staffed with doctors -an entire room for froyo -treats pretty much everywhere (every floor of every building has a very reasonable for purchase snack bar) -basketballs courts -tennis courts -bikes everywhere to get around campus -a fedex office where you can get next day AM delivery on personal packages for about $6

Cons

Unfortunately, all of the above is meaningless because Capital One's performance management system is an unmitigated disaster. I could write a book about how horrible it is, but I'll try and condense everything below. (I WISH I KNEW THIS BEFORE I CAME TO CAP ONE. PLEASE TAKE THIS SERIOUSLY) 1) At capital one there's an assumption that the level you came in at is the absolute highest that you could have, and once you start, nothing you did before capital one matters. 2) You will stay at your current level unless you kiss up to your manager because vertical movement at Cap One is seriously messed up. The ONLY WAY to get a role at a higher level is to get promoted by your current manager, which is very hard, or to find a role at the next level and humbly ask the posting manager if he/she would consider you for the role even if it's above your level. The posting manger will then snoop around and go to your current manager. If your manager doesn't tell this manager that you were on the promotion track you won't get the higher role. Period, end of story. You will not move up unless your current manager loves you. The assumption is that all movement is horizontal. Promotion is the only way up. (To get around this a lot of people leave the company and come back at higher levels. DO NOT come here lower than you think you're worth. It's not worth your time. Hold out for the higher role) 3) Your colleagues who've been with the company longer than you understand the culture and you will suffer because of it. They know that you're the sucker for trying to get stuff done while they spend all day brown nosing with your manager and accomplishing nothing. They will get promoted and rewarded at year end and you will get the "inconsistent rating." If you don't "shape up" and drink the kool-aid you will be pushed out. If your "poor behavior" continues you will be shown the door. 4) You get pushed out by being given this "inconsistent" rating that has no grounding in reality. When this happens you can't apply to any other roles until you've sufficiently kissed up to your manager who then raises your rating. Don't like brown nosing? Too bad, it's your only way out. Please direct yourself back to point #3. Really don't like brown nosing? Too too bad, direct yourself back to point #3 twice and then find the door. Try and fight your managers rating? Too bad, you're going to lose and then your manager is really really going to hate you. You're never getting out of inconsistent and we're beyond point #3 at this point. Don't let the door hit you on the way out. 5) Influence not achievements, just remember that. "Influence" at cap one is simply "justification for accomplishing nothing while still feeling good about oneself." You can't make this stuff up. Try running a department where every decision requires unanimous agreement from all stakeholders. Want to see how this works (or doesn't)? Work for Cap One. Do you dare have an opinion? Please direct yourself back to point #3 6) Cap One is filled with managers who've been with the company since the earth cooled. They will force-feed you the kool-aid. Direct yourself back to point#3 if you have a conscience or morals. 7) Calibration... Oh I havent even gotten here yet and I'm already 7 points down. At end of year you're ranked amongst your peers and given a year end rating. Did you drink the kool-aid and were you buddy buddy with your manager? Congrats, you'll be fine. You're a high-strong to exceptional. Did you challenge the status quo and question unethical decisions made by peers and managers? Direct yourself to back to point #3 please. No, really, back to point #3. Cap One doesn't actually care about "doing the right thing" or "acting ethically." 8) Ok i'm actually just getting started but I'll stop here. When in doubt, go back to point #3

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5.0
Jun 15, 2026
Anonymous contractor
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Pros

working in capital one is very good experience.

Cons

I don't see any cons.

1.0
Jun 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Environment was good, food was decent, free food at my location (dont know if it was allowed but it was good)

Cons

The rittenhouse location is managed by a tyrant, he is an incredibly toxic man and upper management make it the most unbearable place to work. Andy will ask you to come in on days you're not scheduled, and then hold it over your head if you don't. Talks about employees behind their backs constantly. No respect enforced employees talked about each other all the time and there was even name calling in meetings, management did nothing. Worst place I've ever worked in my life frankly and affected my mental health in the worst way. Glad to be out out of there. The place itself has potential but the management at the Rittenhouse branch and above them is absolutely terrible in every regard.

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