The most frustrating 'shared services' hr/it internal employee support model ever - Administration BD Employee Review

First, benefits premiums and copays are higher with BD than any other company I've ever worked for by nearly 10x, that is NOT an exaggeration. My first year, my out of pocket expense for normal, healthy person health coverage was nearly $6,000 with insurance. The most frustrating 'shared services' hr/it internal employee support model ever. BD has managed to offshore or automate every aspect of culture that makes employees feel valued and engaged. Have a health insurance question? Good luck! Request the information from the 'Associate Service Center' ASC and get a response to call an 800 number. Call the 800 and you will be engaged with an incredibly annoying AI voice for at least 10 minutes until you finally get to an offshore call center with 'HR pros' who speak english as a second language and literally no training, only a script. Then you'll be told to go log into the portal that to get the answers you need - which is almost impossible to navigate and has more broken than working links. Oh, have an IT issue? ROFL, BD would rather pay a Sr. Director 2 hours compensation to try to triage with incompetent offshored IT 'techs' than hire engaged, onsite, system savvy IT folks who could have fixed the issue in 5 minutes... How could that be saving BD money? Good question.