Avoid like the plague - Customer Service Manager B&M Retail Employee Review

1.0
Nov 15, 2023
Recommend
CEO approval
Business Outlook

Pros

10% discount and a couple of 20% discount events through the year

Cons

Absolutely ridiculous expectations that aren’t achievable and then you get in trouble for not completing what they’ve demanded you do. Stores are absolutely freezing and the only heating is in the office for the manager. Get spoken to like crap all the time and belittled in front of all the staff. Managers just sit upstairs all day and then come down and shout at everyone and then go back upstairs rather than helping out with their staff are clearly struggling. Mystery shoppers coming in all the time and expecting the store to be opening day standard which is impossible with no staff. Stupid opening times when staff have no way of getting home because the buses have stopped running. One person expected to tidy half the shop in only 1 hour and then get wrong when it’s not been done properly. Awful toxic and miserable work environment where no one is happy.

Explore other reviews about B&M Retail

5.0
Sep 29, 2024
Recommend
CEO approval
Business Outlook

Pros

Career Advancement Opportunities: Many employees report opportunities for promotions and career development within the company.

Cons

Long Hours: Some employees may experience long shifts, particularly during busy seasons or holidays.

2.0
Nov 28, 2024
Recommend
CEO approval
Business Outlook

Pros

flexible good environment networking great employee management great organization

Cons

overwork-load bad customer encounter tiring poor work/life balance

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