Poor pay and overworked middle management - Customer Service Manager (CSM) B&M Retail Employee Review

1.0
May 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Very poorly paid minimum salary

Cons

Expect management to pick up and cover for being short staffed all the time and continually doing more than 40 hours you that you are contracted too. Middle Management are not appreciated and are continually being over worked with no incentives or bonuses

Explore other reviews about B&M Retail

5.0
Sep 29, 2024
Recommend
CEO approval
Business Outlook

Pros

Career Advancement Opportunities: Many employees report opportunities for promotions and career development within the company.

Cons

Long Hours: Some employees may experience long shifts, particularly during busy seasons or holidays.

2.0
Nov 28, 2024
Recommend
CEO approval
Business Outlook

Pros

flexible good environment networking great employee management great organization

Cons

overwork-load bad customer encounter tiring poor work/life balance

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