Poor - Customer Experience Administrative Aviva Employee Review

Management block you taking two weeks annual leave (breaking EU law) no training provided. Poor systems that regularly cause delays. Management are protected even when they are wrong. Your input counts is something they promote however, when you make suggests management lash back at you as they feel you are stepping out of your job role. Performance reviews are poor and management speak and you just have to listen, no engagement. Im doing a degree part time & even taking my own annual leave to study is an issue, extremely unsupportive