Aviva's fast becoming known as an outdated and painful place to work - Customer Services Representative Aviva Employee Review

Aviva no longer lives up to its culture & values. Frontline staff (call centre, customer facing) are hurtfully undervalued. Wellbeing is non-existent, WFH inflexible, attrition at an all time high, wages comparatively low, workloads stretched, stress levels painful. The company's constantly cutting costs and putting its money before its people. Feels like much of the time it's restructuring at senior level and opting to work less & less smart. Leadership's defensive off the back of Voice of Aviva/employee feedback and doesn't take ownership or accountability. Aviva's call centre staff can expect to have every detail of their day timed to the second (including toilet breaks), work beyond their shift daily, forced to take mandatory training outside of work hours and be brought to tears often under the sheer weight of the work