Not what it used to be - Virtual Customer Care Professional American Express Employee Review

2.0
May 5, 2024
Recommend
CEO approval
Business Outlook

Pros

Benefits are the only pro

Cons

The environment has changed. It’s really sad and so many employees are in fear of their job. It seems like management is trying to find things that are wrong rather than focusing on what is right. It’s now all about numbers instead of recognizing the positive. There is no more focus on what the employees need and no one wants to say anything because everyone is already under so much pressure. Upper management doesn’t take feedback seriously at all, no matter what the survey says for best place to work for.. it isn’t true, they have made it so employees don’t feel safe to provide honest feedback anymore. In addition, white people are now a minority. The focus management is putting into developing team members is no longer because of skill- they have been told to focus on the development of people who are not white.

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5.0
Jun 9, 2026
Recommend
CEO approval
Business Outlook

Pros

World class organization Culture Perks

Cons

Work life balance Time off

3.0
Jun 8, 2026
Recommend
CEO approval
Business Outlook

Pros

- Complimentary lunch and starbucks everyday - On-site clinic for basic check ups - Hybrid

Cons

you will be taking phone calls every minute of the day. There will come a time where you feel like at the bottom of the world. You will ask yourself "is my role in life to help people reset their password online and assist them in logging in?" You cannot use the bathroom whenever you want, they have time coding that if you "abuse" them you will be flagged and subject to discipline. You have to give world class service but at the same time rush them off the phone or else you are not getting paid a good bonus. You will quickly find yourself gasping for air and time to relax when you take 50+ calls a day , you will feel drained. When is finally time to move up there is a high chance you will be paid less than you're current role as there are no bonuses in higher roles.

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