Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      American Express

      Engaged Employer

      American Express reviews

      American Express Used To Be A Good Company To Work For - Travel Counselor American Express Employee Review

      2.0
      Aug 13, 2015
      Travel counselor
      Recommend
      CEO approval
      Business Outlook

      Pros

      Liberal paid time off and good benefits.

      Cons

      American Express used to hire travel counselors for their travel expertise and customer service skills, but they refuse to pay for those skills. In addition, the focus is now to take as many calls per hour as possible. The concept of 'wowing the customer' is something management touts and talks about, but refuses to provide the time necessary to do that. It's funny...American Express expects employees to tell Cardmembers what they can/will do for them, but the company refuses to do that for their employees in return. This has led to low morale and high turnover, with new hires not being qualified to replace departed employees.

      Explore other reviews about American Express

      5.0
      Jun 8, 2026
      Manager, strategic planning
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great work-life balance and benefits

      Cons

      Outdated systems and people repeating work

      3.0
      Jun 8, 2026
      Consumer banking
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Complimentary lunch and starbucks everyday - On-site clinic for basic check ups - Hybrid

      Cons

      you will be taking phone calls every minute of the day. There will come a time where you feel like at the bottom of the world. You will ask yourself "is my role in life to help people reset their password online and assist them in logging in?" You cannot use the bathroom whenever you want, they have time coding that if you "abuse" them you will be flagged and subject to discipline. You have to give world class service but at the same time rush them off the phone or else you are not getting paid a good bonus. You will quickly find yourself gasping for air and time to relax when you take 50+ calls a day , you will feel drained. When is finally time to move up there is a high chance you will be paid less than you're current role as there are no bonuses in higher roles.

      See reviews by: Helpful|Rating|Date|All
      Related searches: American Express jobs | American Express salaries | American Express benefits | American Express interviews | American Express conversations
      American Express reviewsAmerican Express Travel Counselor reviewsAmerican Express review