AVOID TELESALES - Middle Market Sales Representative American Express Employee Review

Training is non existent Very high turnover rate due to leadership not properly providing resources to successfully sell products. Many internal resources can only be found if you have the ability to connect with some of the veteran sales people. Problem is there are tons of politics that will typically prevent that. Customer service isn’t the top priority, majority of the cards you successfully sell result in fall out due to a very poor process / low product understanding throughout the entire department. Department also has extremely consistent payroll issues that very rarely result in you getting paid. I’ve only worked at the company for less than a year. Since starting over 6 people I started with never received commissions / sign on bonuses. If you contact payroll they tell you contact your boss, when you contact your boss they tell you they’ll look into it and you never get paid. Extremely shady practices around the commission plan. They paint the picture when you’re hired that this is a 6 figure opportunity, once you’re in the role long enough you’ll realize it’s barely possible due to the inconsistency of payouts, absurd amount of compliance rules which are designed to dock your checks, and the non existent support from leadership.