Short-term happiness, long-term mediocrity - Finance Manager American Express Employee Review

4.0
Mar 4, 2010
Recommend
CEO approval
Business Outlook

Pros

great work-life balance - can work from home, can leave at a reasonable hr (many people leave between 5-6:30), great summer hours encouraged to change roles every 18-24 months nice people nurturing/supportive environment focused on development smart leaders, who spend a lot of time leading sessions to develop employees maniacal focus on networking (3 months at Amex can make you into a great networker)

Cons

some smart people, but lots of mediocre people mediocrity is tolerated by leaders and management need to consistently manage up in order to move up - doing your job is not enough - you have to network all the time, make friends, be involved in office politics, never offend anyone no accountability - employees come to meetings late, miss deadlines, etc., and even their leaders usually don't care if this happens

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5.0
Jun 17, 2026
Recommend
CEO approval
Business Outlook

Pros

- Supportive leadership - Collaborative teammates - Internal mobility across different departments is encouraged

Cons

- There can be a lot of red tape, as is the case with any large firm - Role scope expansion is common across teams

3.0
Jun 8, 2026
Recommend
CEO approval
Business Outlook

Pros

- Complimentary lunch and starbucks everyday - On-site clinic for basic check ups - Hybrid

Cons

you will be taking phone calls every minute of the day. There will come a time where you feel like at the bottom of the world. You will ask yourself "is my role in life to help people reset their password online and assist them in logging in?" You cannot use the bathroom whenever you want, they have time coding that if you "abuse" them you will be flagged and subject to discipline. You have to give world class service but at the same time rush them off the phone or else you are not getting paid a good bonus. You will quickly find yourself gasping for air and time to relax when you take 50+ calls a day , you will feel drained. When is finally time to move up there is a high chance you will be paid less than you're current role as there are no bonuses in higher roles.

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