Takes Risk Investment Vision & Guts to steer a 150+ year old behemoth. We do it every day. - Operations Specialist American Express Employee Review

4.0
Dec 3, 2013
Recommend
CEO approval
Business Outlook

Pros

Values based company - treat each other with respect & dignity. Flex Time Paid Time Off Accrual 100% Vesting, company match up to 5% in 401K Benefits from Day One Good Leadership Opportunities Global Company with Interest in Cutting Edge Digital Direction Hires Well most of the time. Slow to fire.

Cons

Poor Interview Process Reliability on Networking Most of the time leader is not going to be your advocate due to current climate / downsizing. Outsource critical functions for shareholder benefit at risk of long time loyal people. Slow in some departments to invest fast enough or support dead end projects where other more viable forward thinking solutions are readily available out of the box. To many layers of management. Very top heavy in pay distribution above people leader/contributor levels.

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5.0
Jun 9, 2026
Recommend
CEO approval
Business Outlook

Pros

World class organization Culture Perks

Cons

Work life balance Time off

3.0
Jun 8, 2026
Recommend
CEO approval
Business Outlook

Pros

- Complimentary lunch and starbucks everyday - On-site clinic for basic check ups - Hybrid

Cons

you will be taking phone calls every minute of the day. There will come a time where you feel like at the bottom of the world. You will ask yourself "is my role in life to help people reset their password online and assist them in logging in?" You cannot use the bathroom whenever you want, they have time coding that if you "abuse" them you will be flagged and subject to discipline. You have to give world class service but at the same time rush them off the phone or else you are not getting paid a good bonus. You will quickly find yourself gasping for air and time to relax when you take 50+ calls a day , you will feel drained. When is finally time to move up there is a high chance you will be paid less than you're current role as there are no bonuses in higher roles.

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