Learn Then Leave - Director, Business Development American Express Employee Review

4.0
Aug 4, 2009
Recommend
CEO approval
Business Outlook

Pros

1) work life balance 2) In the right BU, broad responsibility 3) Young, highly intelligent colleagues - best bschools 4) Great place to learn about the power of brand and customer service 5) Job rotation culture 6) Great resume brand

Cons

1) Highly political culture - statesman move far and fast in the organization 2) Passive aggressive culture - slows decision-making 3) Pay relative to competitors - below par 4) Company doesn't really fully invest in your success until you hit Band 50 level (mid-tier VP)- which is when they layer enough cash, RSAs, and options at you to be compelling, but you'll have to endure the painful politics to get there 5) Too many layers in the org - empowerment and leadership needs to be pushed further down the ranks - particularly with the quality of folks brought in

Explore other reviews about American Express

5.0
Jun 11, 2026
Recommend
CEO approval
Business Outlook

Pros

Great work-life balance and leadership

Cons

it'd be nice to be fully remote

3.0
Jun 8, 2026
Recommend
CEO approval
Business Outlook

Pros

- Complimentary lunch and starbucks everyday - On-site clinic for basic check ups - Hybrid

Cons

you will be taking phone calls every minute of the day. There will come a time where you feel like at the bottom of the world. You will ask yourself "is my role in life to help people reset their password online and assist them in logging in?" You cannot use the bathroom whenever you want, they have time coding that if you "abuse" them you will be flagged and subject to discipline. You have to give world class service but at the same time rush them off the phone or else you are not getting paid a good bonus. You will quickly find yourself gasping for air and time to relax when you take 50+ calls a day , you will feel drained. When is finally time to move up there is a high chance you will be paid less than you're current role as there are no bonuses in higher roles.

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