Awful company with a bad culture and poor management practices - Manager American Express Employee Review

1.0
Mar 16, 2013
Recommend
CEO approval
Business Outlook

Pros

- Good training to manage up well and learn about personal brand - Good work life balance on the whole. Working day between 8am-6pm

Cons

- Stack performance ratings unfortunately inhibits collaboration and innovation - Poor management practices- army style ranking. This inhibits innovation and demoralises many employees. Unfortunately, the different ranks are not equal, so you could have a person in a lower rank with a larger and more senior role than somebody in a higher rank. Also you can have people in the same rank with 2 years experience up until 15 years. However, they are both treated as being at the same level of experience. - Poor pay and is a lot lower than competitors - It's all about who you know, not what you know - Tenured professionals end up getting promotions over more experienced and more intelligent less tenured people - Senior management are very arrogant and think you are too far beneath them to even say hello - Senior management don't have enough business experience to lead or manage a business as they've all just worked their way up the chain and have been promoted due to tenure - Poor technology and systems make the company very slow to react - Performance reviews are based on who management like opposed to who has delivered more value to the business

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5.0
Jun 9, 2026
Recommend
CEO approval
Business Outlook

Pros

World class organization Culture Perks

Cons

Work life balance Time off

3.0
Jun 8, 2026
Recommend
CEO approval
Business Outlook

Pros

- Complimentary lunch and starbucks everyday - On-site clinic for basic check ups - Hybrid

Cons

you will be taking phone calls every minute of the day. There will come a time where you feel like at the bottom of the world. You will ask yourself "is my role in life to help people reset their password online and assist them in logging in?" You cannot use the bathroom whenever you want, they have time coding that if you "abuse" them you will be flagged and subject to discipline. You have to give world class service but at the same time rush them off the phone or else you are not getting paid a good bonus. You will quickly find yourself gasping for air and time to relax when you take 50+ calls a day , you will feel drained. When is finally time to move up there is a high chance you will be paid less than you're current role as there are no bonuses in higher roles.

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