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      American Express

      Engaged Employer

      American Express reviews

      Company needs to focus on the client and customer more - Former Manager of Business Development American Express Employee Review

      2.0
      Apr 11, 2009
      Former manager of business development
      Recommend
      CEO approval
      Business Outlook

      Pros

      I have to say the best reason to work for Amex is to obtain work experience related to the industry you are in. Many companies out there are willing to listed to what Amex has to offer them simply because of the brand name and people's preconception that Amex = Great Customer Service.

      Cons

      The most senior level management seems to turn a cold shoulder to the effects of many of the less than thought out decisions that are made. The training of new hires is little to non existent. In order to succeed, you must seek to learn the position on your own otherwise you will be shown the door.

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      5.0
      Jun 11, 2026
      Senior financial analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great work-life balance and leadership

      Cons

      it'd be nice to be fully remote

      3.0
      Jun 8, 2026
      Consumer banking
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Complimentary lunch and starbucks everyday - On-site clinic for basic check ups - Hybrid

      Cons

      you will be taking phone calls every minute of the day. There will come a time where you feel like at the bottom of the world. You will ask yourself "is my role in life to help people reset their password online and assist them in logging in?" You cannot use the bathroom whenever you want, they have time coding that if you "abuse" them you will be flagged and subject to discipline. You have to give world class service but at the same time rush them off the phone or else you are not getting paid a good bonus. You will quickly find yourself gasping for air and time to relax when you take 50+ calls a day , you will feel drained. When is finally time to move up there is a high chance you will be paid less than you're current role as there are no bonuses in higher roles.

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