Benefits and drawbacks - Project Manager American Express Employee Review

4.0
Jan 16, 2009
Recommend
CEO approval
Business Outlook

Pros

Good work/life balance, work is challenging. Employees are encouraged to pursue opportunities and develop their careers. Frequent feedback is provided in the form of anonymous surveys and management to employee interaction. Depending on the Business Unit, employee metrics for measuring success are reasonable and clearly defined.

Cons

Depending on the Business Unit, it can be somewhat to extremely difficult to accomplish objectives and feel challenged by the work. Both software and hardware systems are aged and can be unreliable. More "traditional" ways of thinking often hamper fresher, more efficient ideas. Depending on the Business Unit, politics and territorialism can make it very difficult to accomplish objectives, and favoritism can play a stronger role than quality in determining promotion and/or recognition.

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5.0
Jun 9, 2026
Recommend
CEO approval
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Pros

World class organization Culture Perks

Cons

Work life balance Time off

3.0
Jun 8, 2026
Recommend
CEO approval
Business Outlook

Pros

- Complimentary lunch and starbucks everyday - On-site clinic for basic check ups - Hybrid

Cons

you will be taking phone calls every minute of the day. There will come a time where you feel like at the bottom of the world. You will ask yourself "is my role in life to help people reset their password online and assist them in logging in?" You cannot use the bathroom whenever you want, they have time coding that if you "abuse" them you will be flagged and subject to discipline. You have to give world class service but at the same time rush them off the phone or else you are not getting paid a good bonus. You will quickly find yourself gasping for air and time to relax when you take 50+ calls a day , you will feel drained. When is finally time to move up there is a high chance you will be paid less than you're current role as there are no bonuses in higher roles.

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