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      American Express

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      American Express reviews

      incompetent Leadership - Travel Counselor American Express Employee Review

      1.0
      Jun 20, 2016
      Travel counselor
      Recommend
      CEO approval
      Business Outlook

      Pros

      Benefits, 401k match, vacation time

      Cons

      They say they live by blue box values but allow and encourage their agents to steal from the cardmember by overcharging. Poor technology for the cardmember and agent experience while emphasis is on big brother technology. Works likes a 3rd world call center. And they are a "bank" when it is convenient to them disciplining agents and not paying out bonuses. Lack of trust all around. Awful managers and team leaders, directors ok but never available and the higher you go the more out of touch they are. No wonder Amex is like a sinking ship on their travel side. You can book FHR with any Virtuoso Agency such as Pro Travel.

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      5.0
      Jun 23, 2026
      Senior associate, product management
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great employee benefits such as annual bonus, PTO, 401K

      Cons

      Leadership isnt the best you are expected to figure things out on your own

      3.0
      Jun 8, 2026
      Consumer banking
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Complimentary lunch and starbucks everyday - On-site clinic for basic check ups - Hybrid

      Cons

      you will be taking phone calls every minute of the day. There will come a time where you feel like at the bottom of the world. You will ask yourself "is my role in life to help people reset their password online and assist them in logging in?" You cannot use the bathroom whenever you want, they have time coding that if you "abuse" them you will be flagged and subject to discipline. You have to give world class service but at the same time rush them off the phone or else you are not getting paid a good bonus. You will quickly find yourself gasping for air and time to relax when you take 50+ calls a day , you will feel drained. When is finally time to move up there is a high chance you will be paid less than you're current role as there are no bonuses in higher roles.

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