Good pay for type of job, good work life balance - Customer Care Professional American Express Employee Review

4.0
Sep 3, 2011
Recommend
CEO approval
Business Outlook

Pros

Bonus opportunity for good to great performance. Bonuses can reach several thousand every month. Lots of vacation time, more than any other co right off the bat. Expectations are clear and if you do your job, no one bothers you.

Cons

Too many changes in protocol. Change is very frequent and is not always communicated well. Direct leaders are not always knowledgeable and many lack basic leadership skills. Difficult to get schedules not including weekend hours. About twice a year entire departments bid for new schedules based on performance. if your performance is not top 25%. schedules very undesirable. Promotions are given as temporary positions. Many times they decide they do not want to make the position permanent, and you have to go back to your old job, even after 6 months or longer of being in the new position.

Explore other reviews about American Express

5.0
Jun 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Great employee benefits such as annual bonus, PTO, 401K

Cons

Leadership isnt the best you are expected to figure things out on your own

5.0
Nov 26, 2018
Recommend
CEO approval
Business Outlook

Pros

They have fantastic pay for the position you're in, and they teach you interesting and engaging utility of modern technology mixed with legacy fundamentals. I've learned quite a bit while AmEx while getting paid more than fairly - I'd recommend a stretch here to whomever may be reading this!

Cons

The Company is huge, and at times it may take more than a little time to get recognized for your abilities and the growth you've had. There's a reason there is a "only way up is out" reputation exists for some enterprise companies...

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