Don't join ABD/GBD team - Worst culture - Customer Success Manager Adobe Employee Review

1.0
Dec 6, 2023
Recommend
CEO approval
Business Outlook

Pros

Adobe as a company has good policies but they have been able to Successfully implement it across all divisions You get wellness bonus every year which has a comprehensive list of coverage and fund of 45-50k india There is one way cab service provided , the cafeteria has all three times meals with wide variety . The office has many other facilities like onsite doctor , Physiotherapist available,prayer room , rest room and they also have rooms available at marginal cost with services available

Cons

In case you are joining ABD/GBD your work life is doomed . No work culture you will get a feeling of working in call center with scripts being provided , constant run rate of sales and daily meetings. They expect you to keep delivering with the same BOB which was exhausted in the first quarter . No decorum or manners anyone can address you anyhow. You can be berated or demeaned in front of anyone . Any escalations to HR wouldn't be heard as they are not interested in making any changes. Most of the management has multiple cases of mental harassment against them but no action will be taken till the director one day stops liking the manager and then makes a plan to fire him. Judgement and bias is at peak if they form an opinion about you they will make endless cases against you to get you fired with a hoax justification. More interested in hiring temp and people who are followers and not thinkers . Attrition is the highest in this team still no action . There are endless meetings in a day, unrealistic number goals and too much politics. Most of people working here now are facing anxiety, panic attacks , stress related other complications HR response to all of them is use wellness fund . I wouldn't recommend anyone to join Adobe Business Direct or Global Business Direct. They have all the time in the world to keep changing the name of the process but to unfair practices, undue pressure they turn a blind eye . Switching internally for job is extremely difficult and lengthy process now . Also your manager could play foul when it comes to feedback .

Explore other reviews about Adobe

5.0
Jun 8, 2026
Recommend
CEO approval
Business Outlook

Pros

- Awesome culture. I love going to work every day. People are really nice - exciting to be in the industry where a lot of innovation is happening - good work life balance - flexible RTO - two one-week shutdowns per year, unlimited PTO, global wellness days, great benefits

Cons

- Leadership lost its way. Missed huge opportunities in markets served by Canva and GenAI. Took the wrong bet on commercially safe models, missing out on huge opportunities that were captured by competing GenAI models. No clear strategy or vision from management about how to get back in track. Our products are losing market share every day and management seems to be lime deer in headlights, unsure what to do - Watching stock price deflating nearly every day is disheartening - Decision making is very slow. Takes ages to get things approved. - C-suite is mostly over 50 and often seem out of touch with latest AI and tech trends. Uphill battle sometimes to get them to see urgent opportunities that need to be acted on immediately - Adobe failed to organically develop major products in the last 20 years. Major recent ones; Firefly and Express; have not been successful.

3.0
Jun 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Great opportunity to learn from incredibly smart people, many opportunities to continue education, great for independent workers, not so for entry

Cons

Upper management forgets that first line managers need training. You need a thick skin to survive them

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