Pros
Some of the people are cool, work from home for the pandemic was helpful, some job security though pandemic. Location is good and good benefits.
Cons
Very poor management with very little desire to keep you well informed on the job. New projects are rolled out with little to no warning for clients and employees. Before the pandemic there was an extremely high turnover rate. Employees in all departments find the workload unmanageable and overtime is rarely given to help employees catch up. There seems to be a constant air of desperation and confusion. Massive and continuous IT problems make it extremely difficult to perform your job and the infrastructure is 20 years out of date. All departments are short staffed and hiring decisions do not reflect company needs. Overall there seems to be little concern on putting the needs of the clients first by upper management.