3.0
Nov 14, 2017
Former employee, more than 3 years
Syracuse, NY
Recommend
CEO approval
Business Outlook
Pros
great benefits, decent pay, good coworkers, work from home arrangements, corporate/executive transparency and engagement with lower levels, will pay for financial certifications, room for advancement
Cons
The general negatives of phone customer service (angry/upset customers, verbal abuse, high stress), high turnover, processing office constantly making errors that CSRs have to deal with, out of date/cumbersome computer systems, unrealistic goals (5.5 hrs on the phone/65 calls a day minimum), middle management could be more engaged/provide better performance feedback, rewarding CSRs based on statistic performance instead of product knowledge and thoroughness.